Privacy Policy / Legal

At (“the Website”), we protect your privacy to the fullest extent of the law. We will not disclose any such information provided to us to any third party — not even your name and address — for any purpose other than responding to your inquiries and referring your information to the Paracelsus Kliniks.

This document explains in detail our policies governing the information you submit to our Website or provide us by other methods. We also suggest that you review our Terms of Use, which include guidelines and limitations that may affect your use of the Website.

1. The type of information we collect

We collect two types of information from users of our Website: (1) personal information that you provide to us and (2) non-personal information collected via technology such as information about traffic patterns on our Website.

As explained in this policy, we may collect personal data that you provide us when you:

  • contact our toll-free number;
  • complete our on-line information request form; or
  • contact us via email.

Completing our on-line referral form: When you complete our on-line referral form, you will provide us with information that we will use to determine if the programs at the Paracelsus Klinik are right for you. The data that you provide will include your name, address, phone number, email address, date of birth, your reason for contacting the Website, and your health/medical condition information (“Personal Data”). This information will be securely transmitted to Paracelsus Klinik in Switzerland for assessment.

Contacting our toll-free number: When you call our toll-free number, your calls are directed to the Paracelsus Kliniks. You may be asked for your Personal Data and for additional information needed to serve you. Because this information helps personalize our services to meet your needs, we may retain the information you give us during this call to better assist you in the future.

Contacting us by e-mail: If you contact us via e-mail, we will collect your name and e-mail address in order to send you a reply. We bind non-personal information to personal information and may personalize our website to your needs We also may retain this information in order to better assist you in the future.

Non-Personal Information Collected via Technology: In some cases, we may collect non-personal information on an aggregated basis to make the Website more useful to you and to do such things as operate and enhance the Website. For example, we may collect information concerning:

  1. The URL, or address, of the site you just came from. As an example of this, we are actively collecting search engine advertising data.;
  2. The type of internet browser you are using;
  3. Your Internet Protocol, or IP, address. An IP address is the string of numbers that identifies each sender or receiver of information that is sent across the internet. We are collecting longitude, latitude, state, area code, ISP, company that your IP is registered to, country and zip code via GeoIP tracking systems.
  4. Cookies, namely, small pieces of information that a Website sends to your computer’s hard drive while you are viewing a Website. We use both session cookies (which expire when you close your browser) and persistent cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on the Website. You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can disable this function by changing the cookie profile on your computer’s Web browser. If you disable or delete your cookies, however, you will not have access to certain features of our site. We do not store any Personal Data in cookies on your computer other than the cookie itself.
  5. Clear GIFs, which are tiny graphics with a unique identifier, similar to cookies, and are used to track the online movements of Internet users. We use clear GIFs in HTML-based e-mails to let us know which e-mails have been opened and acted upon by recipients. This information helps us assess the effectiveness of certain communications and the Website and helps us constantly improve their relevance.

2. Disclosure of Your Data

We do not sell, trade, or rent your Personal Data to third parties except to share your Personal Data with the Paracelsus Klinik.

We may be required or permitted under statute or regulation to collect, use or disclose Personal Data without your consent, for example to comply with a court order or subpoena, to comply with local, federal or foreign regulations or a legally permitted inquiry by a government agency, or to collect a debt owed to us. In addition, we may be required to disclose information, such as health-related information, to the U.S. Food and Drug Administration (FDA) concerning any adverse events potentially caused by our nutritional supplements. In these instances, we only disclose the Personal Data that is required by the FDA.

3. Control of Your Personal Data

We offer you choices regarding the collection, use and sharing of your Personal Data. You may update, remove or otherwise change any of your personal information by contacting us at . Note that we may retain changed or deleted information in our archives in order to serve you better or comply with legal or regulatory requests.

4. Security of Your Personal Data

We are committed to protecting the security of your Personal Data. We use a variety of industry-standard security technologies and procedures to help protect your Personal Data from unauthorized access, use or disclosure. We encrypt personally identifiable information in our databases.

We use Secure Sockets Layer (SSL) technology. SSL can be engaged by choosing to switch to SSL during any interaction in which you enter Personal Data when collecting your credit card information for online purchases. To verify that you have a secure server connection, look for the locked padlock symbol at the bottom of your browser window of the HTMLS-code in the site connection identifier.

We transmit form data via SSL between Concordia and our Webserver. Data is transmitted between the host and Concordia most often via an encrypted VPN. The Paracelsus Klinik accesses form data via a web portal which is run under SSL.

We also have implemented other industry-standard electronic means of protecting your Personal Data. We store Personal Data behind a computer firewall, a barrier designed to prevent outsiders from accessing our servers. We require you to enter a password to access your account information. In addition, we protect your Personal Data from unauthorized physical access by storing your Personal Data in a controlled facility.

For information as to how the Paracelsus Klinik protects your Personal Data, please write to the Klinik at Paracelsus Klinik Lustmuhle AG, PO Box 94, CH-9052 Niederteufen or call +41 71 335 7171.

Even though we take significant steps to ensure that your Personal Data is not intercepted, accessed, used or disclosed by unauthorized persons, you should know that we cannot eliminate all security risks associated with Personal Data.

5. Changes to the Website Privacy Policy

From time to time, we may use customer information for new, unanticipated uses, not previously disclosed in our Privacy Policy. If our Policy changes, we will post those changes to our Website as notification to you. If the Policy change is significant, we will notify you by e-mail in advance and provide you with the ability to opt out of these new uses. Please check this Policy frequently.

6. Links

The Website may contain links to other Websites. Please recognize that we do not control these third party Websites and our Privacy Policy will not apply to those Websites. You should consult each applicable privacy policy before using another linked Website.

7. For California Users

The California Civil Code requires a business with whom a California resident has an established business relationship to disclose to such residents, upon their request: (1) the types of personal information the business shares with third parties for the third party’s marketing purposes, and (2) the identities of the third parties with whom the business has shared this information during the immediately preceding calendar year.

As noted above, we do not rent, sell or otherwise disclose your personal information to third parties except in the normal course of fulfilling your orders and providing service. But if you are a California resident and would like to make such a request, please submit your request via e-mail to:

This notice was published and becomes effective on October 1, 2009.

Questions? Call
from the USA or Canada

from other countries