Frequently Asked Questions
Here are answers to the questions that we are most frequently asked by those interested
in becoming a patient at Paracelsus.
Why is the treatment at Paracelsus preferable to what I get at home?
Paracelsus is the leader in Biological Medicine, a holistic approach that supports
the body’s own ability to heal and regenerate. Our approach is often more
effective than that of conventional medicine alone in arresting or reversing the
course of illness and disease. Paracelsus also has a wealth of experience, therapies
and resources that patients cannot find elsewhere.
Will my health insurance cover any of the costs?
Swiss insurance companies cover many of the costs of treatment at Paracelsus, but
generally not companies from other countries. However, there are some exceptions,
so it’s advisable to contact your insurance company prior to your visit to
determine whether you have coverage. Some US patients have gotten partial coverage
by using a fee-based third party service; we can provide information on that service,
but cannot guarantee any coverage. You are expected to pay the costs of your treatment
at Paracelsus and later to submit your claims to your insurance company.
What is the typical wait to get an appointment?
We make every effort to see urgent cases as soon as possible. Non-urgent cases are
usually seen in six to ten weeks. Availability varies depending on many factors;
we’ll determine your schedule during your application process.
What’s the application process?
We try to keep the process simple and easy. First we have an initial call to cover
basic information. If Paracelsus seems viable for you, you will be contacted by
our Patient Advocate who can answer your detailed questions and gather the required
information. If you wish, you may have a phone consultation with our intake physician
before deciding to become a patient. The whole application process can be completed
in a few days for urgent cases but often takes a week or two.
What doctor will I see?
Your doctor will be assigned by the Clinic after you have completed your application.
All nine physicians at Paracelsus are highly trained and experienced in biological
medicine and have been personally trained and supervised by Dr. Rau. You will see
your physician almost daily during your stay.
Will I get to see Dr Rau?
Dr Rau has limited his personal practice to allow him to time to supervise the care
of every patient. If you are assigned to Dr. Rau, please only expect to see him
once during your visit; the remainder of your consultations will be with his assistant
Does Paracelsus work with my current doctor?
We’re happy to coordinate your care with your present doctor or medical team.
Keep in mind however that most conventional doctors know very little about alternative
and biological medicine. We recommend establishing a relationship with a holistically-oriented
practitioner who can assist you with the Clinic’s follow-up protocols once
you return home.
How long should I expect to stay?
The typical first visit is for two to three weeks. This allows the medical team
time to do a complete and thorough evaluation, including laboratory tests, and to
personalize your treatment plan. Most patients return to Paracelsus one or more
times per year for shorter visits while maintaining their program at home through
the use of supplements, dietary changes, lifestyle modifications, and other treatment
protocols. While return visits are recommended, they are not required.
What medical documentation should I bring with me?
It is not necessary to bring records or copies of notes from your current doctors.
If you wish, bring your most recent test results. The Clinic will perform its own
diagnostic tests, many of which are unavailable elsewhere.
How much does it usually cost for treatment at Paracelsus?
Costs vary depending on your illness, the length of stay, and the course of treatment.
Importantly, costs are generally not covered by health insurance. For cost estimates,
please complete the inquiry form and contact us.
How and when do I pay?
Once you have decided you want to be a patient at Paracelsus, you will make an initial
deposit of US$1,500 to complete your application. Once your tentative schedule is
confirmed, you will be required to deposit an additional 8,500 Swiss Francs before
you arrive. Every Tuesday morning after your first week, you will be asked to replenish
your deposit. Most patients pay by credit card. Wire transfers are also accepted.
Full details will be covered during the application process.
Where will I stay?
The clinic at Lustmühle is an out-patient facility, so you will stay in a hotel
during your visit. We work closely with several local hotels in Teufen. We recommend
the Santis Hotel because this allows you to follow exactly the diet Dr. Rau prescribes.
The other area hotels are very good. We provide free shuttle van service to bring
you to and from the Clinic from all area hotels. Veteran patients enjoy the camaraderie
of getting to know each other in these venues. But some patients prefer to stay
in nearby St. Gallen, which offers larger hotels, more restaurant choices, and tourist
attractions. The negative is that staying in St. Gallen is more expensive and patients
must provide their own transportation.
Is the Clinic handicap-accessible?
The Clinic is partially handicap-accessible. We advise that patients must be ambulatory,
that is, able to walk short distances and get in and out of vehicles. As an out-patient
facility, patients must be able to come and go every day, and move without help
from one appointment to another among the four buildings on our campus. Each treatment
building has an elevator, and some patients utilize wheelchairs, but at least some
walking is required. Note that there is also no 24 hour care or support at the hotels.
If you need such help, we strongly recommend you bring someone with you who can
assist you. Please discuss details of your needs during the application process.
How should I pack?
The weather in Switzerland is like New England’s, including snow in the winter and
hot days in the summer. You can check online for current weather conditions. Dressing
in layers with sweaters is always advisable. Be sure to pack comfortable clothes,
walking shoes, slippers for the hotel, books, notebook for taking notes, and music
and DVDs if you wish. You will have multiple appointments every day and of course
some time in waiting rooms, so reading materials are important. Wifi is available
at the hotels and at the Clinic.
What about transportation while I’m there?
On arrival at Zurich airport, the least expensive and easiest way to get to Teufen
and Paracelsus is to take a train to St. Gallen and then a taxi. You may also rent
a car or hire a private driver either in Zurich or St. Gallen. It is also possible
to arrange a private driver from the airport in Zurich; please inquire for details
and costs during your application process.
Free shuttle service to and from Paracelsus is provided only for the hotels in Teufen.
If you are staying in St. Gallen you must arrange your own transportation; your
choices are a rental car, taxi or the Appenzeller train.